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Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We currently accept:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • WePay

2. Do you offer wholesale pricing for larger quantities?

Yes. Wholesale pricing may be available for bulk orders.

Please contact us at jimmybuttons.au@hotmail.com for a quotation and further information.

3. The image shown does not match the option I selected.

We do our best to ensure all product images and descriptions are accurate. However, product images are for reference only and may not always reflect every available variation.

In the event of any discrepancy, the product description and selected option will be considered correct.

If you are unsure about a product before purchasing, please contact us and we will be happy to assist.

4. What happens if an item is out of stock?

While we make every effort to maintain stock availability, some items may occasionally be unavailable.

If an item you have ordered is temporarily out of stock, we will reorder it and dispatch it as soon as it becomes available. If there is likely to be a significant delay, we will contact you to discuss available options.

5. How long will it take for my order to be dispatched?

Please allow up to 4 business days for your order to be processed and dispatched.

We are a small family business with limited staff. If you require your trims or supplies urgently, please contact us and we will do our best to prioritise your order.

6. What is your ABN?

Eighteenth Well Pty Ltd

ABN: 76 007 293 325

7. Can I visit your store to view products before purchasing?

Yes. If colour matching or product selection is important to your project, we recommend visiting our store to inspect the products before purchasing.

Please contact us for our current opening hours.

8. Do you offer refunds for change-of-mind purchases?

No. We do not offer refunds or exchanges for change-of-mind purchases.

Refunds, replacements or exchanges are available for faulty, damaged or incorrectly supplied products in accordance with Australian Consumer Law.